Thank you for supporting my small business based in Vancouver, BC. I am committed to getting your order to you safetly and efficiently. Here's how I ship:
ORDER PROCESSING
- Orders are processed within 1-3 business days.
- I do not ship or deliver on weekends or statutory holidays.
- You'll receive a confirmation email once your order has been shipped or is ready for pickip.
SHIPPING WITHIN CANADA
- Due to the ongoing Canada Post strike, I now use a variety of trusted shipping carriers to ensure timely delivery.
- All items are shipped as small packages with tracking, regardless of size or destination.
- Delivery times vary by location and carrier, but most packages arrive within 2-7 business days.
- Shipping rates are calculated at check out based on location and what your are purchasing.
LOCAL PICKUP (VANCOUVER, BC)
- I offer local pickup from my home in Vancouver.
- To arrange pickup, please send me a message after placing your order.
- Pick is by appointment only. I will coordinate a time and provide the address once confirmed.
- Make sure to select the FREE local pickup option at check out
PACKAGING DETAILS
- Cards and prints are shipped in sturdy cardboard mailers to prevent bending.
- Flat resin art may also be shipped in cardboard mailers when appropriate.
- Other resin pieces are wrapped in tissue, cushioned in foam wrap, and securely packaged to ensure safe delivery.
TRACKING YOUR ORDER
- All shipments now include tracking, regardless of your order size or carrier.
- You'll receive a tracking number via email once your order has shipped.
? FREQUENTLY ASKED QUESTIONS
Do all orders include tracking?
Yes. Due to the Canada Post strike, I now ship all items as tracked small packages using various carriers.
Can I still request stamped items for small items?
At this time, I have paused stamped mail options to ensure all deliveries are trackable and secure.
What if my package is delayed?
I will provide tracking info so you can moniter your shipment. If there are any issues, feel free to reach out and I will help resolve them.
Is your artwork refundable?
All artwork is final sale. Due to the nature of handmade and limited-edition pieces, I do not accept returns or exchanges.